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Help Centre
Dealer Support Hub
Orders, warranty, parts, and bulk trade enquiries — our UK team supports authorised dealers every step of the way.
1–2
Days · Email Response
UK
Warehouse & Support
24/7
Portal Access
Warranty Claim
Submit after-sales warranty requests with order and serial details.
→Announcements
Shipping schedules, product upgrades, and confidential dealer updates.
→Orders & Account
Track orders, view invoices, and manage your dealer portal profile.
→Contact Us
Parts, shipping, bulk orders — send a message to our UK trade team.
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Common Questions
Dealer FAQ
How do I activate my dealer trade account?
Log in via the Dealer Portal, then email your login address to info@eridepro.com. Activation typically takes 1–2 business days.
How do I submit a warranty claim?
Use the warranty form on this Support page. Have your order number, serial number, and photos of the issue ready. Our after-sales team responds within 1–2 business days.
What are the volume pricing tiers?
Approved dealers unlock tier pricing: 2–11 units and 12+ units with increasing margins. All prices are ex. VAT. View live tier tables on any product page once your trade account is active.
How does pallet delivery work?
UK warehouse delivery supports 1–3 bikes per pallet with regional rates. Use the shipping calculator on product pages to estimate pallet costs for your order quantity and region.
After-Sales
Submit a Warranty Claim
Have your order number, serial number, and photos of the issue ready. Our after-sales team responds within 1–2 business days.
Get In Touch
Submit a Support Request
Can't find what you need? Send us a message and our trade team will get back to you promptly.
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